Debit Card Questions and Answers

On Saturday, January 22, 2011, in the Cleveland Plain Dealer, Teresa Dixon Murray wrote an article titled, "Ask your bank these tough questions about debit cards: Money Matters."

The article starts with a question from C.M. from Berea
  • The Question: In your Jan. 1 column, you said you were against debit cards. I was wondering if you could explain your reasoning.
  • The Answer: For those who haven't read my rants over the years about debit cards that are connected to a person's primary checking account, here's why I think they're horrible...
  • Click here to read the whole article.
Here are some questions Ms. Dixon Murray includes at the end of the article and our answers

1. How can you make sure my account doesn't get hit by fraud or a billing error that drains money intended to cover a check I already wrote or an automatic payment already scheduled?

  • Eaton Family Credit Union members are the first line of defense against fraud by limiting with whom they share their personal information and account details.
  • Eaton Family Credit Union limits the amount of money that debit card users can spend within a 24-hour period. Our members can request an increase or decrease in their spending limit.
  • Eaton Family Credit Union employees verify transactions that cause an account to go negative. To the best of our ability we follow-up on out of the ordinary transactional patterns.

2. If my checking is affected by a debit card fraud or a billing error, and other payments bounce, how will those overdraft fees be handled?

  • We want to stay in communication with our membership about fees charged to their account(s). This is especially true for fees we charge related to debit card transactions including fraud, billing error and bounced checks.

3. How can you make sure that resolving problems like those I've described won't require me to make numerous phone call and cost me tons of time and aggravation?

  • We're owned by the Eaton Family Credit Union members...we work for our membership and work with our membership to solve problems. Frankly, compared to our competition, we are a relatively small organization.
  • Eaton Family Credit Union staff is empowered to make decisions quickly. And all staff is encouraged to engage their supervisors to address member concerns quickly and fairly.
  • We are local. We try to be accessible face-to-face, by phone or via electronic communication.

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